The digital uses of La Banque Postale customers are growing significantly: the mobile app has become the primary interaction channel for 4 million customers, who use it on average 20 times a month to view their accounts and carry out selfcare operations.
In response to this trend, La Banque Postale is strengthening the resources allocated to the digitalisation of its offerings and processes. As of 2022, all everyday banking ranges will be available on digital channels. An IT investment programme led by the Bank’s IT Department and the Network will improve the speed of deployments, the quality of service and the customer experience.
To identify and accelerate innovations, La Banque Postale can rely on its privileged contact with the French fintech and insurtech ecosystem through its platform58 incubator. Since 2019, this ecosystem has supported around thirty start-ups and partnered with those who have strengthened their social utility mission. Another lever for innovation: the creation in 2021 of an innovation fund with €150 million investing in innovative companies, from the early stage to the C series.