Banque universelle et de proximité, La banque Postale accompagne 20 millions de clients majoritairement personnes physiques, des plus fragiles aux patrimoniaux, avec un réseau unique d’agences de proximité (17 000 points de contact dont 7 600 bureaux de poste, agences communales, commerces relais) et une gamme complète de produits et services accessible à tous, dans les domaines des dépôts et moyens de paiement, de l’épargne, des crédits (habitat et consommation), et de l’assurance.
Dans le cadre de son plan stratégique « La Banque Postale 2030 », La Banque Postale consolidera ses positions par une conquête ambitieuse et le développement d’offres autour de ses trois marques distinctes : La Banque Postale, la banque au quotidien, Ma French Bank, la banque 100% mobile, et BPE, la banque privée. La Banque Postale se fixe l’ambition de devenir la banque préférée des Français, en se positionnant parmi les leaders de l’expérience client d’ici à 2023.
As a universal and local bank, La Banque Postale supports 20 million customers, mainly natural persons, from the most vulnerable to those with assets, with a unique network of local branches (17,000 points of contact, including 7,600 post offices, community branches and relay shops) and a full range of products and services accessible to all, in the areas of deposits and means of payment, savings, loans (home and consumer) and insurance.
As part of its La Banque Postale 2030 strategic plan, La Banque Postale will consolidate its positions through ambitious acquisitions and the development of offerings around its three distinct brands: La Banque Postale, everyday banking, Ma French Bank, 100% mobile banking, and Louvre Banque Privée, private banking. La Banque Postale is committed to becoming the bank of choice of French people, positioning itself among the leaders in customer experience by 2023.
Support for financially vulnerable customers
La Banque Postale acts on a daily basis to support 1.4 million customers in financial difficulties, identified as vulnerable at the end of 2020 by the Observatory for Banking Inclusion.
The banking accessibility function
La Banque Postale is the only bank to which a public banking accessibility function has been entrusted through the Livret A. This banking accessibility function guarantees universal and non-discriminatory access to free, simple and essential banking services for people excluded from traditional banking and who have specific needs. La Banque Postale estimates the number of beneficiaries of the banking accessibility functions at 1.5 million.
Une proximité auprès des professionnels
Banque de proximité, La Banque Postale fonde sa légitimité sur la qualité de son accueil. 450 responsables de clientèle professionnelle accueillent au quotidien les 100 000 artisans, commerçants, professions libérales et franchisés dans les 7 600 bureaux de poste.
Louvre Banque Privée
Acquired in 2013, Louvre Banque Privée, formerly called BPE, is the private banking subsidiary of La Banque Postale. It offers a global range of solutions tailored to wealth management customers including families, business leaders, managers and family offices. Unique in its private banking model rooted in the regions, Louvre Banque Priviée is present in 70 cities. It has 28 private management centres and 50 Louvre Banque Privée spaces within post offices.
Un modèle de distribution unique, ancré dans les territoires et de nouvelles ambitions commerciales
Louvre Banque Privée offers its customers different areas of expertise:
- wealth planning;
- wealth management;
- discretionary management, 95% of which is in SRI management;
- wealth financing solutions;
- direct real estate investment with its subsidiary La Banque Postale Immobilier Conseil.
Louvre Banque Privée aims to double its €10 billion in assets under management and strengthen its territorial network by doubling the number of Louvre Banque Privée spaces by 2025.