Retail Banking and Insurance brings together the banking and insurance activities from across the La Poste network. It covers the distribution networks of the Group’s specialist subsidiaries: wealth management with Louvre Banque Privée, non-life and life insurance with CNP Assurances, and consumer loans with La Banque Postale Consumer Finance.
A universal and community-based bank, La Banque Postale is also the only bank in France with an accessible banking mission, which it carries out for all its customers.
A unique community-based model
La Banque Postale draws on an unrivalled network: 17,000 service points, including nearly 6,500 post offices, located across the country. As a universal bank, La Banque Postale caters for everyone, from the most vulnerable to those with assets, thanks to its comprehensive range of deposit accounts, payment methods, savings solutions (home loans and consumer finance) and insurance.
This physical proximity is combined with enhanced digital accessibility: the new app, developed in collaboration with customers, has been given a rating of 4.6/5 by its users.
A community bank breaking new ground
As a bank for everyday needs, La Banque Postale is constantly expanding its range of services and developing expertise tailored to the individual needs of each customer.
The bank is developing local wealth management expertise to serve its customers, drawing on synergies with Louvre Banque Privée, its private bank with a nationwide presence, which embodies a positive and socially responsible ethos in line with the Group’s values.
It is also a sector pioneer in terms of innovation and service synergies:
- The first European bank to offer sign-up via the Wero app, and the first French bank to offer payment via the bank card network integrated into Samsung Pay;
- Everyday insurance policies can now be taken out directly at post office counters (personal accident insurance, school insurance, pet health insurance, etc.), in partnership with the La Poste network;
- The launch of the Euro Engagements Durables fund, the first euro-denominated fund with a sustainable investment objective offered by a bancassurance provider to customers with savings;
- The creation of an employee savings and pensions offer to meet the specific needs of micro enterprises and SMEs.
A bank committed to serving each and all
Accessibility and inclusion are at the heart of La Banque Postale’s identity.
The accessible banking mission.
La Banque Postale is the only bank in France with an accessible banking mission, enshrined by law. It is required to provide a Livret A passbook savings account to anyone who requests one, starting at €1.50. In this way, the Bank guarantees universal access to free and essential banking services for people excluded from the traditional banking system.
Support for vulnerable customers.
La Banque Postale supports 1.7 million financially vulnerable customers at all times.
It has also set up a scheme specifically for victims of domestic violence, enabling them to open a personal bank account as a matter of urgency.
The division’s brands
Louvre Banque Privée
As the private banking arm of La Banque Postale Group, Louvre Banque Privée has affirmed its commitment to local, positive, community-minded private banking in line with the values of La Banque Postale. Building on the Group’s strong local roots, it offers its clients wealth management expertise across France.
CNP Assurances
As the property and personal insurance subsidiary of La Banque Postale, CNP Assurances designs and manages the insurance solutions distributed across the network. It ranks amongst the world’s leading insurers.
La Banque Postale Consumer Finance
As the Group’s consumer loans subsidiary, La Banque Postale Consumer Finance offers financing solutions distributed across the network.