2023-2024 integrated report

In 2023, the rise in interest rates and the mortgage crisis weighed on La Banque Postale’s business. The deviation from its financial trajectory prompted a change in governance and opened up a new phase of transformation. Becoming the leader in impact finance remains the guiding objective, and returning to break‑even is the priority. At 18 years of age, La Banque Postale has entered adulthood with the enthusiasm of its youth.

La Banque Postale is everyone's bank.

Stephane Dedeyan — Chairman of the Executive Board of La Banque Postale

What does it mean to be a citizen bank?

Since its creation in 2006, La Banque Postale, which inherited La Poste’s financial services, has uniquely expressed its energy, responsibilities, values and community ambition.

A bank like any other and unlike any other, this is how La Banque Postale defined itself at the time of its creation, promising to be “much more than a bank”. Over the years, it has provided widespread access to banking services, expanded its offer to include the full range of retail banking products and services, and given shape to its community engagement policy. Today’s environmental and societal emergency is affecting everyone. La Banque Postale has placed citizenship at the heart of its 2030 strategy to make the just transition possible, and reaffirms its commitment to “Community”.

In a world where transitions are essential, they must be fair

Because it was born with a civic vocation, La Banque Postale is convinced that there is no creation of sustainable value without sharing, no economic dynamism without regional vitality, no sustainable development without respecting planetary limits.

By offering high-performance and accessible services, our mission is to enable everyone to fulfill themselves and to contribute, through their investment and savings, insurance and consumption choices, to building a society that is more concern about the environment, and to all who live on the planet. As a committed banker and insurer, we want to work towards this just transition, with all our customers and all our employees.


2021 integrated report

The first edition of La Banque Postale’s integrated report draws on the guidelines set out in the Framework published by the International Integrated Reporting Council (IIRC) and aims to present, in an uncertain economic environment and a competitive market, the new just transition challenges that are shaking up La Banque Postale’s business model.

Sixteen years after its creation, La Banque Postale is a major bank that has maintained its founding purpose of serving the public which has helped it understand young people, the regions and society as a whole.

La Banque Postale's Business and Corporate Social Responsibility Report

2020 Business and Corporate Social Responsibility Report

  • The 2020 Activity and Corporate Social Responsibility Report looks back on this unprecedented year in which all La Banque Postale customers were able to count on strong employee engagement. The group has also accelerated its transformation by becoming a leading bancassureur, while respecting its values in the service of sustainable finance.


 2019 Business and Corporate Social Responsibility Report


2018  Business and Corporate Social Responsibility Report


2017  Business and Corporate Social Responsibility Report