« To become the bank of choice of French people’ is La Banque Postale’s ambition for its 2030 strategic plan, an objective that will result in the highest quality of service for its customers. La Banque Postale also aims to meet the expectations of all citizens by being a player in the just transition. Lastly, the Group aims to encourage the participation of its current and future employees.
2030 strategic plan :
A civic bank with unique positioning, La Banque Postale is fully committed to a just transition that meets environmental, societal, territorial and digital challenges.
Philippe Heim — Chairman of the La Banque Postale Executive Board
Three levers to achieve our ambitions
To respond to the acceleration of our customers’ digital uses, La Banque Postale is strengthening the resources allocated to the digitalization of its offerings and processes. This expanded digital range will complement the physical network of post offices, which play an essential role in supporting our customers. An IT investment programme led by the Bank’s IT Department and the Network will improve the speed of deployments, the quality of service and the customer experience.
La Banque Postale will continue with the diversification of its activities. It will continue to contact individual, corporate and local customers to offer them banking, responsible consumer credit, asset management and life and non-life insurance services.
La Banque Postale will also increase its differentiation: reaffirming its civic identity to become the bank for sustainable finance, but also building a partnership model which is innovative and internationally oriented in order to serve its customers.