Laurence Monlouis, Director of Customer Experience at BGPN since 2021, has also overseen the consistency of transformation projects affecting customer relations—a theme that has been a common thread throughout her career: she has received several awards in this capacity. She spent 22 years with the La Poste Group, alternating between operational and functional management roles, notably as Regional Director for Alsace.
Effective September 2, Laurence Monlouis has taken over as Head of Customer Experience and Quality, a key cross-functional area for Retail Banking that is essential to the success of its strategic initiative. In this role, she joins the Retail Banking Executive Committee and the Bank’s Development Committee.
