Blandine Charvériat-Louis joined La Banque Postale’s Retail Banking division in January 2026 as Director of Processes and Customer Excellence. She leads the continuous improvement and optimization of processes across the Retail Banking business, following an end-to-end approach to identify value creation opportunities in terms of economic performance, operational efficiency, service quality and risk management.
A graduate of Grenoble École de Management, she began her career at Procter & Gamble, followed by LVMH (Moët Hennessy, Pommery). She then pursued her career in distribution and retail, holding several marketing and e-commerce leadership positions at Monoprix, Galeries Lafayette and Altarea Cogedim.
In 2018, she joined La Poste Group as Marketing and Commercial Director, in charge of the Consumer Business Unit and a member of the Executive Committee of the Mail and Parcel Services business. In 2021, she moved to the Consumer and Digital Services business, where she was a member of the Executive Committee. There, she developed new services (Code and exam services, senior services), digitalized the new range of postal services, and developed e-commerce solutions (Vinted partnership; e-commerce for professionals). She launched La Poste Pro, whose Pro Card became the leading B2B customer engagement program in France. She was also responsible for La Poste’s B2B and B2C customer relationship services and their digital transformation, as well as Philaposte, the Group’s secure printing division.
Previously, as Director of Public Service Missions at the Consumer and Digital Services business, she contributed to strategic work on the regulation and evolution of the economic framework governing public service missions, including the Universal Postal Service, regional planning and the implementation of the Postal Law.
Throughout her career, she has developed recognized expertise in managing complex, cross-functional transformations, optimizing customer experience to support sustainable performance in highly regulated environments where service quality is a key priority.